Refund policy

Refund & Cancellation Policy

Cancellations

You can cancel your order yourself directly through your customer account, free of charge, as long as the items have not been fulfilled (shipped) yet. To request a cancellation, simply log into your account, find the order under your profile, and select the cancellation option. Once an item is fulfilled, it can no longer be canceled, but you may initiate a return after delivery according to our return policy below.

Returns

We have a 14-day return policy, which means you have 14 days after your item is delivered to request a return through your customer account.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Instead of emailing us, you can now start your return directly through your self-service customer account:

  1. Log into your customer account on our website.

  2. Select the order and the items you wish to return.

  3. Submit the return request.

All accepted returns must be sent to our central warehouse: Address: Calle Corsega, 218, T1, 08036 Barcelona, Spain

Important: Items sent back to us without first requesting a return through your account or contacting us for explicit confirmation will not be accepted.

Shipping Costs & Customs Duties

  • European Union & UK: For non-defective items, the cost of return shipping and any related customs duties (specifically for UK returns to Spain) are the responsibility of the customer. Please ensure items are sent with a tracking number as we cannot guarantee receipt of returns.

  • United States & Rest of World: Return shipping costs and any import duties incurred during the return process are the responsibility of the customer.

  • Defective or Incorrect Items: If the item is faulty, damaged, or incorrect, we will cover the return shipping costs. Please inspect your order upon reception and contact us immediately at info@orgtextil.es so that we can evaluate the issue and make it right.

14-Day Cooling Off Period (EU & UK)

Regardless of the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days, for any reason and without justification. The item must meet the eligibility criteria mentioned above (unworn, with tags, original packaging).

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Custom products (personalized items or special orders).

  • Personal care goods (for hygiene reasons).

  • Sale items and Gift Cards.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.